1. Lorenzo Rossini
  2. Sherlock Holmes The Voice
  3. Presale Questions
  4. Monday, 02 December 2019
  5.  Subscribe via email
Hello,
no discount for Back Friday, no discount for Cyber Monday, no discount before the end of the subscription, strange way to retain your subscribers ...

Lorenzo
Accepted Answer Pending Moderation
Hello Lorenzo,

We in the history of GWE Systems have ever offered deals on holidays. The reason for this is because we are priced so competitively enough to cover costs and staffing that there isn't the margin there for discounts.

We could of course increase out cost, to be able to lower it on deal days like most providers do. But this takes more time the manage and doesn't seem fair that some users get it cheaper than other users. We try to retain our subscribers by offering a 20% automatic discount on renewal before expiry.

Many thanks
Tony
Accepted Answer Pending Moderation
Hello Tony,
We in the history of GWE Systems have ever offered deals on holidays. The reason for this is because we are priced so competitively enough to cover costs and staffing that there isn't the margin there for discounts.

I understand...
We try to retain our subscribers by offering a 20% automatic discount on renewal before expiry.

... so then why I didn't received 20% discount before the end of my subscription? :p

I also inform you that there is surely a bug with the code available on the JEvents site because the discount for EasyLayouts subscription is 100% and not 50% :p

https://www.evernote.com/l/AAEmamw1cYRPJJ-QVJE5J7PkZU8PmOtOxSMB/image.png

Thank you,

Lorenzo

PS: maybe it would be wise to make this post private...
Accepted Answer Pending Moderation
...just to inform you that the problem is still present on renewing subscription with discount code...
Accepted Answer Pending Moderation
Thank Lorenzo, looks like there is an API issue :-(. I'll have Geraint double check.
Accepted Answer Pending Moderation
Actually - these are historically generated coupons. I'll update them directly in the database now - thanks for the heads up
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